03/22/2018 call center

Top Qualities of a Customer Call Center Attendant

Among the top-notch personnel, an organization hire is the call center attendant. You cannot assume their function as one to be put on the back burner; they are a voice that shapes the continuous picture of your company. They also keep its growth by continually keeping the customers satisfied with the company’s services. Hiring the right one, like those trained by customer service call center company KPI Connect, ensures they will have the following qualities:

Retain knowledge

customer serviceSupporting customers effectively requires an agent’s ability to troubleshoot with ease. This requires that you as an agent can memorize and remember a lot of details concerning your company’s product and services. This keeps the customers informed and issues resolved to the clients’ confidence.

Be organized

Operating a customer attendant desk requires an agent to be organized such that they can answer to customer needs, take notes, check the knowledge base while at the same time operate the Customer relationship management (CRM). Being disorganized would create problems of customer dissatisfaction as the clarity and flow expected cannot be felt by the customer in the answers and solutions given.

Friendly, flexible and calm

Calling an agent who cannot provide a friendly response would add to the pain of your worries. Customers need to know that the company welcomes their worries in a friendly way. The agents should be flexible enough to handle the different personalities that call.

Whether angry, talkative or facing difficulty to get to the point; it is an agent work to accommodate all of them. Being calm is also important as most callers are frustrated clients. The agent should ensure that they do not get easily angered and personal with the client as it would cost the company a fortune.

Communicate well

This is a must. Top notch communicators are prized when it comes to caller-agent jobs. An excellent communicator not only speaks but can listen, digest the information given, think fast and provide the required answers to the client in a favorable tone.

Beyond this, they should have the capacity to relate to customers who find it hard to explain themselves or who don’t have complete knowledge of services. They should also address clients in a way that suits the specific problem that they are handling to create the needed customer experience

Be creative and efficient

serviceCall centers have a lot of work this requires efficiency in dealing with the clients plus creativity in offering solutions to the clients. Clients calling need a fast response as well as workable solutions.

Therefore, an agent should be creative enough to give workable solutions to the different queries and in a quick way. This serves both the client and the company. It ensures that the client does not wait long to solve their burning problem and that the company is recounted of its ability to provide needed solutions speedily.


Customers will quit your company or continue being loyal depending on how the call center attendants will handle their queries and provide workable solutions. Hiring the best or becoming a great one will largely depend on how you can perform these functions.…

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02/26/2018 job search

Important Tips For Job Seekers

Getting your dream job is not easy. To pass an interview, a lot of effort must be put in place. You will, at times, be needed to consult family, teachers, and friends. Social media tools like Twitter and Facebook can help you out as well. This article will be of great help to you if you are looking for that dream job. Read on.


It is important to research about the company you are thinking of working with. What does the company deal with? Well, someone will think that this is an obvious question, but many people do not have the right answer. If you do not know what the company deals with, the chances are that you will not impress the interviewer, hence you will not get the job.

Check the social media pages of the organization

interview, ojb searchIt is advisable to check their social pages and leave comments on some of their posts. You never know, someone might be going through their comments and get impressed with what you have. Some recruiters look for talent on social media. This might be a great chance for you if you are following them online.

Decide on a dress code

To decide on your dress code, you should find out the people who will be doing the interviews and how it will be structured. Other than that, it is important to respect the company’s dress code. You can find out about their dress code from their company website. If you cannot get a hint from their website, ask someone who works in the company for advice on what to wear during the interview.

Never be late

Coming late is a mistake you cannot afford to make on the interview day. To be safe, you should be there fifteen minutes earlier. Arriving late leaves a bad impression on the interviewers. In many cases, you will not get the job if you arrived late. Who wants to hire someone who is never punctual anyway?

Be flexible

searching for a job, Avoid talking about your pay during your interview unless you are asked about it. Tell them that you are willing to be trained and to work towards making the company a better place. Your pay should not be the center of discussion during the interview. You will always get what you deserve especially with large governmental organizations. Check for company salary estimates from trusted websites just in case they ask your expected salary.…

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02/26/2018 HR

Importance of HR Training

The human resource department in an organization administers various functions. Such include, hiring, firing, training, observing and debating. It is the same department which should keep the employees updated with laws in the organization. It is therefore important to keep the human resource managers and employees updated and give them proper training. This article will discuss some of the benefits of HR training.


Job search, HiringAmong the major roles of the HR department is selecting, interviewing and hiring employees. They must be able to find the right people for a vacancy or position in the company. They should be in a position to ask the right questions, access the response of the candidates and decide who gets the position. This is the department which determines the kind of employees an organization has.


The HR department should be in a position to handle all divisions in the organization. For example, they should have clear guidelines on how to deal with sexual harassment, employee dating, and separation. They should be updated through training concerning new policies in the organization so that they can give new employees the perfect orientation. Necessary paperwork should be done to make sure that all the employees coming in are qualified for the job.


The human resource department should work closely to identify the health status of all the employees. Health matters are among the most confusing areas in a company. It is therefore important to train the employees on how to fill medical reports. They should be educated on how to approach different programs that would save the company money.


Training human resource people is important for safety measures. Especially for companies dealing with machines and dangerous chemicals. There should be clear procedures on what should happen in case an employee gets injured in the line of duty. The department together with other departments in the organization should take in safety measures for all the employees in the organization. According to rules that govern companies, an organization can be sued for not following the right safety procedures.

Conflict resolution

HR, EmployeesThe HR department should be in a position to solve employee conflicts. In many cases, it is poor judgments which make conflicts worse. As a human resource manager, you should be able to talk to people secretly and make the right decisions. Constant worker conflicts are not healthy for the company. You will find that a lot of time is spent on conflicts resulting to poor profits at the end of the day.…

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